Customer Experience

All posts tagged Customer Experience

Social Media Reactions in Wireless Networks

January 14, 2017

With the mass adoption of social media, the consumer has found a new outlet of frustration beyond the call to customer service. Not only can they voice their complaints to any follower who notices, they may also voice their praise.


How Much Throughput is Enough?

October 6, 2015

With all the talk of 3G/4G/5G wireless networks and the speeds they provide, the question really comes down to how much speed is enough? With mobile network operators (MNOs) data caps limiting overall data utilized, faster speeds really just mean reaching the limit faster