CustomerExperience

All posts tagged CustomerExperience

Coverage and Influencing the Customer Experience

November 21, 2013

Engineering discussions tend to focus on how to improve the KPIs in the sense of network quality, reduce drops, improve accessibility, etc. Fixing coverage holes is always noted, but this tends to be fixing coverage the “right” way, which is typically the long term capital improvement. Long term network fixes come through large scale site build, low-band spectrum acquisition, improved hardware deployment, or alternative network types which is typically large capital expenditures

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