Network Operations Technician (NOC)

Job Code: TTS 021 NOC Tech

Date Posted:  October 24, 2018
Category:  Full Time Employee
Location: Frisco, TX

Job Duties

• The team at our Network Operations Center (NOC) is responsible for 24×7 monitoring the nationwide fixed and wireless network
• The objective of this group and ultimately this position is to capture lessons learned on network outages and develop solutions to improve process, tools and performance to reduce repeatable outages
• Your primary focus will be to handle surveillance and troubleshooting of our cutting-edge voice and data technologies to provide national visibility of network outages for CORE, RAN, VAS, DATA & IP services, paying particular attention to self-inflicted outages
• You will mine various systems for data analysis, conduct conference calls to help identify process issues that lead to network outages, and provide statistics and lessons learnt from past outages, to recommend changes to mitigate future risks

 

Qualifications

• At least 7 years relevant experience required
• This role requires a detail-oriented and disciplined candidate
• Knowledge of cutting-edge voice and data technologies to provide national visibility of network outages for CORE, RAN, VAS, DATA & IP services
• 24×7 monitoring

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