Mobile Network Operators (MNOs) are slated to begin massive 5G upgrades in parallel to existing LTE expansions. These capital expenditures tend to leave large impacts on the existing customer base through network outages, degraded performance, and physical mis-configuration from the work done at each node location. Many times the issue not found and addressed for 72+ hours.
With the mass adoption of social media, the consumer has found a new outlet of frustration beyond the call to customer service. Not only can they voice their complaints to any follower who notices, they may also voice their praise.
With all the talk of 3G/4G/5G wireless networks and the speeds they provide, the question really comes down to how much speed is enough? With mobile network operators (MNOs) data caps limiting overall data utilized, faster speeds really just mean reaching the limit faster